For businesses with multiple locations, the multisite operator when used with Samsung’s network protocol allows a centralised operator to manage calls for the enterprise. This maximises efficiency and reduces staff costs with no loss of customer service.

Key features

• Easy to navigate graphical user interface (GUI)
• Control calls from the desktop
• Use either mouse or keyboard shortcuts for flexible and intuitive call control
• Display the status of each extension on the system with the Busy Lamp Field display
• Review extension information across the entire system, such as call forwarding set, number of unread voicemail and absence messages
• Create and view customised BLF in groups within your organisation, e.g. Sales, Support, Accounts

Process calls faster and more efficiently

• Determine the number of calls waiting and identify the callers at a glance
• Use simple drag and drop mouse operations and keyboard shortcuts to speed up call processing
• Redirect recognised calls instantly to the destination without having to answer the call

Provide professional and personalised service for callers

• Use caller information to answer calls according to indials or caller ID
• Transfer calls directly to a recipients voice mailbox
• View staff availability and messages set by staff using OfficeServ Easyset

View the following Interactive Demonstrations

• Basic Description
• Call Handling
• Hold Calls
• Multiple Call Handling
• Busy Lamp Field
• Text Messaging