Command A Com offer computer phone system software as part of your complete data communication system, for both call management and computer telephony integration (CTI). Features of Call Management software:- Convenient programming of telephone system features, such as speed dials, extensions, handset buttons - Call data collection, storage and archival - Update and print speed dial and extension - Print phone bill statements of extensions - View reports on telephone extensions and line usage - Analyse call traffic activity to monitor telephone service levels, such as answer times, and lost calls. - Identify faulty or unused telephone lines as a means of cost savings. - Print colour handset labels on plain paper. - Ideal for a call centre phone system. Increased User Productivity via CTI Using CTI you can handle telephone calls just as easily as emails. Conversations can also be recorded and attached as voice memos to emails. With PC Phone Software or OfficeServ CTI Suite you can also integrate your telephone system with a database, giving you a powerful Customer Relationship Management support tool. Selective or Automatic Call recording, Intelligent Telephone Answering Machine, as well as Microsoft Outlook synchronisation are just a few of the exceptional features that can provide enhanced added functionality to telephony power users in your company. Advanced desktop telephone applications enable users to access telephony features from their PC desktop, you can dial directly from your preferred PC directory and have incoming calls automatically "screen pop" the appropriate customer record based on caller ID information. Functions such as on-screen dialing, call forwarding, tele-conferencing and speed dialing are all accessible at the click of a mouse.
Command A Com offer computer phone system software as part of your complete data communication system, for both call management and computer telephony integration (CTI).
Features of Call Management software:- Convenient programming of telephone system features, such as speed dials, extensions, handset buttons - Call data collection, storage and archival - Update and print speed dial and extension - Print phone bill statements of extensions - View reports on telephone extensions and line usage - Analyse call traffic activity to monitor telephone service levels, such as answer times, and lost calls. - Identify faulty or unused telephone lines as a means of cost savings. - Print colour handset labels on plain paper. - Ideal for a call centre phone system.
Increased User Productivity via CTI Using CTI you can handle telephone calls just as easily as emails. Conversations can also be recorded and attached as voice memos to emails. With PC Phone Software or OfficeServ CTI Suite you can also integrate your telephone system with a database, giving you a powerful Customer Relationship Management support tool. Selective or Automatic Call recording, Intelligent Telephone Answering Machine, as well as Microsoft Outlook synchronisation are just a few of the exceptional features that can provide enhanced added functionality to telephony power users in your company. Advanced desktop telephone applications enable users to access telephony features from their PC desktop, you can dial directly from your preferred PC directory and have incoming calls automatically "screen pop" the appropriate customer record based on caller ID information. Functions such as on-screen dialing, call forwarding, tele-conferencing and speed dialing are all accessible at the click of a mouse.