• Single point intuitive web-based administration
• Simple agent toolbar with performance indicators
• Multiple queues, each uniquely configurable
• Queue prioritisation and skill based routing
• Customisable completion codes and agent break reasons
• Real time monitoring, call tracking and historical reporting
• Soft wallboard and text messaging facility
• Remote agent support
• On demand voice recording for legal or training purposes
• Text to speech capability (Ability to speak a line of text to callers)

Intelligent routing
OfficeServ ACD Call Centre intelligently prioritises and manages all incoming calls by ensuring each customer is answered by the most appropriate skilled agent. Callers can also be routed to their preferred agent by applying rules on their caller line identification (CLI), direct dial inward (DDI), or by using custom announcement features to allow users to direct their call.

Anywhere administration
ACD Supervisor uses the latest web technology to administer all aspects of your call centre. The easy to use interface makes setting up and managing call routing, queue settings, agent assignments and other system parameters a simple click of the mouse.

Live feedback
Whether you are the manager, team leader or agent, our dedicated wallboard, live web monitoring systems and personal agent performance indicators will constantly keep you up to date with real time call centre activity that is important to you.

Scaleable modular solution
Lets you choose components that match your operational and budgetary requirements, plus the flexibility to add more modules with additional functionality as and when required.

Call Recording
For security or quality control purposes, all calls taken via Agents can be recorded on demand and stored for retrieval and playback at a later date.